Thank you for your review. We’re sorry to hear about your experience, but we would like to understand why you waited a month to bring this to our attention through a review instead of contacting us directly. For anyone writing a review before contacting the business to look for a solution: please contact the business first so that we can see how to help you.

Your appointment was on May 22nd, and this review is from June 23rd. Addressing concerns immediately with us directly allows us to find a quick and effective solution.

Several factors can affect the condition of eyelashes over time, and it’s challenging to pinpoint the cause after such a delay. Typically, if eyelashes appear overly curled, it would be noticeable right after the treatment. It is also possible that this is the outgrowth of your natural lashes, resulting in a mix of new lashes and old lash-lifted lashes.
Again: to know what happened with you, you need to contact us directly because every person reacts differently.

Regarding your appointment, it’s possible a colleague took over the last part of the treatment: the lash tinting. Our policy is to always inform clients when another team member will be finishing the service to ensure transparency and comfort.

We take all feedback seriously and would like to discuss this matter further to better understand your experience and find a satisfactory resolution.